Frequently asked Questions











The questions below are by far the most common questions that our users find helpful; if, however, the answer to your questions isn’t shown below, feel free to Contact Us »


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1. Do i need travel Insurance?

A. Yes, taking out travel insurance can help you get financial and practical help if something goes wrong on your trip. Unfortunately, illness, theft or accidents can happen anywhere. In certain countries it is mandatory to have travel insurance for Visa purposes.

Simply Travel can offer you a fully comprehensive travel insurance policy. Prices will vary according to duration of stay, type of policy required and travel destination.

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2. Do I need a passport and visa for my trip ?

A. You require a passport for all international travel. Your passport needs to be valid for at least 6 months upon your return to South Africa. In addition to this it is imperative that you have at least 2 blank pages in your passport when arriving at passport control anywhere in the world.

A travel visa is required to enter many countries. Visa requirements will vary depending on the country you are visiting.

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3. What is an electronic ticket ?

A. Electronic ticketing is a time-saving, ticketless way to travel!
In the past you would have received a paper ticket that you would have had to take great care of. With an e-ticket we send you an email confirmation of your booking which will contain your e ticket number.

You should print out your e-ticket and keep it handy during your travel. An e-ticket allows your entire travel experience to be easy and safe because all of your booking and ticket details are held electronically.

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4. Do I need to pay upfront for my vacation ?

A. You could pay the full amount or a deposit however a deposit will only secure the price for part of a travel package therefore you will be be liable to pay extra should there be any increases due to the rate of exchange.

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5. How do I go about booking a package ?

A. We will need to confirm price and check availability. If confirmed we will require a completed booking form and passport copies of all passengers travelling. Once we have received all the necessary information we will process your booking. Invoice will be issued for payment upon receiving all necessary documentation.

Please note
Travel documents will only be released 24/48 hours ,upon receiving full payment.
Our quotes are only valid for 24 hours and is subject to availability at the time of booking.

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6. If I have a problem during my stay will I get telephonic help 24/7 ?

A. Yes, we will provide you will all the necessary contact details for each service provider(transfers , hotels and tours ) as well as a 24 hour emergency contact number .

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7. Why should I book with Simply Travel ?

A. There are many reasons why you should choose Simply Travel as your preferred travel agency. We have a great record providing our customers with excellent quality and service. Since we began Simply Travel in 2007, we've given thousands of clients a memorable travel experience.

Our clients prefer using Simply Travel as their gateway to the world as we only partner with reputable ASATA / IATA accredited partners.

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8. What travel documents do I require for my trip ?

A. We will provide you with electronic tickets for your flights and vouchers for accommodation.


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9. Can I confirm my booking online ?

A. Yes , all you require to view your trip online is your reservation number and surname. Then log on to viewmytrip Click Here »


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10. What is the difference between half board, full board and all inclusive?

A. Half board usually means that accommodation, breakfast and dinner is included; whereas with Full board you the get accommodation, breakfast, lunch and dinner.

With an all inclusive package you get all meals, snacks and fizzy drinks, though some make include alcoholic drinks also.

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